I create bold new
ventures
brands
products
ventures
that stand out and scale up
John Lewis
Moments
2021
Built a customer-centric brand strategy that promises to be there ‘for all life’s moments’, helping John Lewis play a more meaningful role in people's lives. We identified, sized and prioritised over 300 different life events, from the mundane to the memorable. Creating a proposition roadmap of the most valuable moments where John Lewis can bring together curated products, services and experiences in a way that only they could – starting with kidswear.
Save the Children
Child Emergency Fund
2020
Launched a new flexible fundraising model called the Child Emergency Fund (CEF), which raises unrestricted funding so their humanitarian response team can prepare better, respond faster and protect longer when disaster strikes. We defined this purposeful proposition and launched a digital toolkit of ready-to-use creative assets, which their teams around the world used to keep ‘always-on’ marketing efforts going. Within 3 years, CEF generated $210m and helped 27.3m people globally.
MINI
MINI Living
2019
In an earlier project, we defined a future-facing strategy that moves the MINI brand beyond its toy-like car perception and towards a ‘brighter urban life’. I then helped them take the first step on this road by exploring the future of urban living using MINI’s core design principle ‘creative use of space’. Launching a co-living and co-working space in an old paint factory in Shanghai, with all building amenities and integrated mobility services connected via a central app – allowing people to live a big life on a small footprint.
American Express
Modern Centurion
2018
Redefined the iconic black card product, moving it from traditional luxury to a modern definition. We created a positive impact platform built around philanthropy and embedded social purpose at the heart of a strategy to drive growth and improve customer retention. Shifting the gravity of the brand from exclusive rewards to valuable experiences where time is the ultimate currency.
The Wall Street Journal
Brand Council
2017
Created the proposition and brand for WSJ Brand Council, an invite-only membership for top-tier media partners to co-create bespoke AdTech solutions and launch them on WSJ.com. Founding members of the council included Ralph Lauren, Amazon, Lexus and more. Resulting in a 2x increase in mobile ad revenue and 3x increase in innovation speed to market.
Dow Jones
DNA
2016
Created the proposition, sub-brand, website and launch materials for Dow Jones DNA – a big data platform that aggregates all the rich information and content from Dow Jones’ publications, giving professionals flexible access to premium news data and analytics via APIs. Driving 275% revenue growth in the first two years.
Dixons Carphone
iD mobile
2015
Invented a new mobile network for people who want more control and flexibility. iD is the mobile network that’s as individual as you are – centred around a unique ‘build your own’ tariff proposition, allowing customers to create their own plan from scratch and control their data usage as they go. I created the name, brand, proposition and 5-year feature roadmap. It became one of the fastest growing MNVOs in the UK and Ireland, acquiring over 2 million customers in under 10 years.
Google
Education Go Digital
2014
Developed a digital strategy and proposition for the Education Go Digital programme that would deliver the next one billion users through emerging markets. We conducted ethnographic research in four countries and launched a self-serve toolkit that enabled schools, business partners and government institutions to improve internet access, self-deploy digital tools and receive system training.
Dixons Carphone
Pinpoint
2013
Created the UK’s first tablet-based sales experience in a High Street mobile phone retailer – enabling staff to recommend the right phone package based on each person's needs. In under a year, it increased conversion by 14%, improved NPS by 17 points and added £14m in revenue, whilst halving the average journey time. Pinpoint won a DBA design effectiveness award for service design in 2015.

My work has been recognised by DBA, Red Dot, Fast Company and Design Week – but more importantly, proven to succeed in-market long after launch